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Job Details: |
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This job has Expired |
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| REF: |
SJ17276 |
| JOB TITLE: |
Service Desk |
| SALARY: |
See job description. |
| HOURS: |
Full time. |
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JOB DETAILS: |
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Reporting directly to the Service Desk Team Leader, you will be responsible for the day to day management and the purpose of the role is to support the services team with a range of administrative tasks.
RESPONSIBILITIES
Specify % of time for each responsibility and the measurement criteria for each responsibility.
Service Desk Functions
Issue tickets and manage all calls providing regular updates through to ticket closure
Despatch engineers and parts as required
Monitor all tickets closely and ensure all KPI’s and SLA’s are exceeded or met
Provide monthly reporting per customer
Contract Management
Set up purchase deals to buy in parts required for new contracts
Raise PO’s to purchase any external resources required for new contracts
Set up new contracts in Conex(FSM) and SAP
Issue welcome letters/contracts and update live maintenance deal log and master contract list.
Manage invoicing schedule and follow up on renewals.
Parts Management
Checking stock for new contracts and replenishment/reviewing usage
Update systems and spreadsheets as required
Quoting
Support the bids team helping with quotes
Maintaining and updating master price sheet using quote data
Develop sales from our partner network
REQUIRED QUALIFICATIONS & COMPETENCIES
5 GCSE’s grade A to C
During your time working within the Service desk you will gain experience in all aspects of the role.
You will also be responsible for the delivery of an administrative service that is proactive in approach to deliver excellent customer service therefore you must be determined and motivated to achieve success in the workplace.
With good written and verbal communication skills, interpersonal skills and basic Microsoft Office Skills you will work as part of a team but must be able to work alone and using your initiative.
You must be able to prioritise and manage your work load whilst maintaining an accurate eye for detail. Additionally you will need to have strong analytical and numeric skills accompanied by the ability to ask questions, pay attention to detail, understand and place importance on accuracy.
Finally you will be able to take responsibility for your work and be flexible in approach, as well as having the ability to learn new concepts quickly and apply them in practical situations.
ESSENTIAL EXPERIENCE
1-2 years customer services/ service desk experience.
Interested?
Please apply to Gill Roberts by Friday 06 July 2018. |
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CONTACT DETAILS |
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Business: |
Procurri Lifecycle Services Europe Ltd |
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Contact: |
Gill Roberts |
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Phone: |
01285 642222 |
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Email: |
hr.uk@procurri.com |
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Website: |
http://www.procurri.com |
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Address: |
15 Love Lane, Bankside Park, Cirencester, Gloucestershire, GL7 1YG |
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ENQUIRY FORM |
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To register an interest in this vacancy or to ask any questions you may have, please contact Procurri Lifecycle Services Europe Ltd either using the details above or the enquiry form below. Better still, why not apply online using  where you can attach your CV? Just click on the ‘Apply Online’ link below. |
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