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Pick Up The Phone! 

Our Swindon business advice column with Gail Gibson
 
Gail Gibson Business Advice Swindon
How many times have you picked up the phone to respond to an email you have received? "But I’m too busy", you say.
 
"I get so many emails everyday and there’s no time to speak, let alone reply to them all."
 
Isn’t there?
 
Agreed, when you open your email each day you are bombarded by an ever-increasing inbox. To best manage your time you organise your emails into urgent, can wait and over coffee – of course!
 
You instinctively settle into the routine of replying to the urgent ones even if the meaning puzzles you. By this I mean – do you really understand what the person is saying to you?
 
Think of the last time you received an email that didn’t read quite right or you thought more in-depth about how you would reply. What did you do? Did you blindly respond in haste, maybe having misunderstood the meaning of the message, or did you simply reply in short instead of finding out more? Much of the time we make the excuse that it’s easier and quicker to reply by email. Is it though?
 
Is it time to turn your next email response into a positive benefit? Why not pick up the phone rather than playing email ping-pong? Perhaps you working on a proposal with a colleague and you receive an email about some of the content you have shared. Instead of pinging emails back and forth, pick up the phone and call your colleague. Why? Because I guarantee that you will get so much more from actually having a conversation.
 
So what are the pluses of having a conversation?
 
During your conversation you can explore the opportunity, to listen to and respond with ideas, which can enable you both to go away and create an even better proposal to deliver the client with the best solution. A conversation will allow you to realise how much more value you (together) can add by digging deeper with questions during your dialogue. A great result!
 
Remember that you can all too easily misconstrue an email. Sometimes an email does not even contain the correct information. If in doubt, and rather than replying in an emotional state of mind, take a moment to consider how much more information or meaning you need. Make time to pick up the phone and talk to your colleague, client or prospective connection. 
 
Your time will be wisely spent as you will give yourself the chance to explore and discover so much more.
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