Is Email The New Snail Mail?Our Swindon business advice column with Gail GibsonIn
relation to the “old fashioned direct marketing method of sending letters, do
you now feel that email is out dated because of the lightning speed of social
media communications? Have we simply run out of time to actively engage with
email because of “in the moment” exchanges and expectations on Twitter,
Facebook or LinkedIn?
It seems
that our working lives are busier now than ever before. Why? Are we expected to
do more? Is it because we get caught up in all the noise and the distractions
created by these fast evolving platforms of communication? Or do we feel the
need to keep up with all that is going on, in an instant?
Social
media can give us access to in the moment, right now information and happenings
about things that are taking place on local, national and international levels.
In return social media almost implies that we give an immediate response. It’s
how it works. Hand in hand with social media is the popular platform of apps as
an additional method of on the spot connectivity.
Is now the
time for businesses to utilise social media connectivity via an app as the most
appropriate long term approach to drive customer engagement and customer value?
Introduce an app
If we look
back to the newest version of snail mail – email, we’ve already established
that with an increase in the busyness of our working lives, we simply don’t
have the time to sift through our inbox for what is important and time
sensitive. However what we do have time for is faster, real time connectivity
which invites a rapid response.
To engage
effectively with your target market, a progressive approach to grab attention
is to introduce an app to your marketing strategy. By creating an app you are
in effect placing your business right into the palm of your audience.
With
smart phones leading the way in communication today, millions of users respond
to or share more often than not instantaneously to what they receive on their
mobile device. Smart phones have become the “mobile life organiser and
entertainment” tool of choice for so many, which is one of the main reasons why
an app is ideal to market your business.
Put the
opportunity into the hands of your audience i.e. establish in the moment
engagement, and you will be definitely onto a winning formula for success!
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